Employee Experience is more than a new title

Photo by You X Ventures

Employee Experience is a buzzword and is fairly superficial as long as it just is a new name for the same old thing. It’s only when this rebranding of HR is combined with a new mindset, attitude and with new skills that you can truly expect different results of employee experience design in your organisation.

Becoming employee-centric asks for a different mindset

It is about putting the employee central in all thinking instead of being lead or limited by internal processes and procedures. This seems logical and intuitive, but it isn’t.

There’s a misunderstanding that employee-centric thinking is the opposite of process thinking. It isn’t. You need extremely good processes to get your basics right. When you want the newcomer’s laptop to be ready on the first work day, you need a well run process. The difference in an employee-centric organisation is that everyone involved in that process understands the importance of the laptop being ready on day 1 and overrules the process when needed. So extreme process management (where process adherence is the only driver) is often the enemy of employee-centric thinking.

Employee Experience needs another mindset from HR and from management. Employee Experience is not a division, but a view on the workforce in general…